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FAQs - Raqami Digital Islamic Banking
What is a Digital Account? >
A Digital Account is a bank account that can be opened online through the RAQAMI mobile app without visiting a branch. Any eligible individual with a valid CNIC, active email address, registered mobile number, can open a Digital Account. This facility is currently not available for corporate entities, or minor accounts (below 18 years of age).
What are the eligibility criteria for opening a Digital Account? >
To open a Digital Account, the applicant must be a natural person (not a company) and a Pakistani resident holding a valid CNIC. In addition, the mobile number used for registration must be issued under the applicant’s own CNIC.
How can I open an RIBDL Account? >
  • Download and install the RAQAMI mobile app.
  • Enter your CNIC, CNIC issuance date, and registered mobile number.
  • Verify the OTP (auto-fetched on your device).
  • Set your secure MPIN.
  • Complete biometric verification (fingerprint or facial verification).
  • Confirm your details and accept the Terms & Conditions.
  • If all checks are successful, a Level 1 account will be created instantly.
What documents are required to open a RIDBL Account? >
Valid CNIC (mandatory for biometric verification).
For account upgrades to higher levels:
  • Proof of Income (e.g., salary slip, employment letter).
  • Proof of Profession (employment certificate, business registration).
  • CNIC front and back image.
What does mobile ownership refer to? >
It ensures that the mobile SIM number used for account opening is registered under your CNIC. This is verified through the PMD CNIC–MSISDN pairing check during onboarding and upgrades.

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